About the client

Imerco is a prominent Danish retail chain with a strong legacy, operating 155 independent homeware shops across Denmark. Their comprehensive web store extends their reach nationwide, and their highly successful customer club, with over one million members, highlights their strong customer relationships. Combining a rich physical heritage with a dynamic online presence, Imerco remains a key player in the Danish homeware market, committed to quality and customer convenience.

Our collaboration with Imerco is centered on ensuring their digital platform remains a high-performing and reliable engine for their business. We provide ongoing strategic support and development across their website, Salesforce Commerce Cloud, and product information systems. This focus guarantees a seamless customer journey, operational efficiency, and supports Imerco's continued success in the competitive homeware market.

 

  • Enhancing the online customer journey through strategic feature development: By continuously developing and improving website features, we ensure a more intuitive and engaging online experience for Imerco's customers, driving higher satisfaction and potentially increasing conversion rates.

  • Ensuring reliable and stable online operations for uninterrupted business: Our timely bug resolution and ongoing support minimize website disruptions, guaranteeing a consistent and reliable platform for customers to browse and purchase, safeguarding sales and brand reputation.

  • Building a high-performing & secure digital presence for optimal customer interaction: Our focus on code optimization and security enhancements ensures Imerco's website operates efficiently and protects customer data, leading to a better user experience and increased trust.

  • Providing seamless and always-available online access for customers: Our comprehensive 24/7 support ensures Imerco's website functions smoothly at all times, providing customers with uninterrupted access to products and information, enhancing convenience and satisfaction.

  • Maintaining high standards for a positive and trustworthy user experience: Through rigorous quality assurance processes, we guarantee that all new features and updates are reliable and user-friendly, building customer confidence in Imerco's online platform.

People & technology

Our commerce team collaborates closely with Imerco, bringing specialized expertise to their digital platform. We leverage Salesforce Commerce Cloud and InRiver, alongside our proficiency in front-end and back-end systems, to ensure seamless operations and drive continuous improvement of their online presence. This synergy of skilled professionals and key technologies delivers impactful results.

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Carsten Düring
CEO

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